Firstly, I conducted initial conversations with the stakeholders to better understand the needs and goals of the business, and also to establish KPIs.
I then conducted some research on similar reports, services and tools, and created user personas. I put forward a proposal to create a platform with a dashboard interface. The preferred approach by the key stakeholders was to first create low- and high-fidelity prototypes and them conduct user testing with the prototype.
I started with a few different versions of low-fidelity sketches and user flows which I tested in catch-ups with the stakeholders and the dev teams. I created the first high-fidelity prototype based on the team’s feedback and tested it with 6 users.
I analysed the feedback from the first round of usability testing, refined the prototype to minimise UX and UI pain points and presented it to the team and stakeholders. I repeated these steps in two more rounds of user testing. In total I tested the hi-fi prototype with 17 participants in order to cover approximately 85% of the potential major usability issues.